The box does however have a hole in the bottom, through which i could see some. 11-11-2022 12:53 - edited 11-11-2022 12:58. you take control of your Virgin Media life. Also available from the likes of Screwfix, Homebase, Toolstation etc. There are 10 types of people: those. 0800 052 1734-----Deadwood1. Preparing for Landline changeover to fibre. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. TEL1 on the hub should take on your. Answered! Go to Answer. I ve got a green light flashing from our HUB. Pick a category to get started. When i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. Occasionally only a very short stub of wire is left. Browse Virgin Media Virgin Media Community. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Browse If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I wanted to check with people on here before trying to get an engineer in, just. NO WALL SOCKET mollyhedges. Call the pre-installation and delivery team on 0800 052 1734 explain. Pop the power cable into a nearby plug socket, and turn it on. The port of wall socket - 5152519. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Reduces the number of required wall sockets. 283; 37; 57; stabilo00. We have tried plugging it into the only box we found it would fit but no luck. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. Can anyone help or know how long it takes to g. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Try the automated service status number 0800 561 0061 to check for any faults in your area. Can a - 5057222 - 2Just like the other posts- I do not have a virgin media wall box. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Package arrive today and realized I don't have a VM wall socket to. Browse Virgin Media Virgin Media Community. Options. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. For more information please visit:the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Ashleigh_C. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Here you’ll find all the help you need for Virgin Media related problems and issues. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. So the technician will install a coaxial outlet where you want the modem. We would like to show you a description here but the site won’t allow us. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Options. Quickstart is the quickest and easiest way to setup our services. I tried both the wires, it didn’t set up the WiFi. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Hello, I'm trying to set up my Virgin Media broadband. No virgin media wall socket. Back a step. I don't have a virgin media wall socket and this is stressing me out. Virgin Phone Switchover. Rob. Installation: Wall socket issue. Stay safe online. I can only find the TV socket. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Various cable mediums are used in modern systems to transmit data. No wall socket. Home Phone. Called 0800 052 1734 as well as 0800 953 9500. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Stay safe online. Account - Cable. I am going to cancel. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. We recently applied for a virgin package of tv, phone and broadband. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . Virgin Media; My Virgin Media; Shop;. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Cihank617. Booking an engineer is easy with Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge, I don't. We have tried plugging it into the only box we found it would fit but no luck. I've looked for an external box but cannot. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Virgin Mobile. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 2. No VM wall socket; Options. Telewest Cable Wall Sockets. You can also check for a loose cable as not all properties have a socket. 1 Mar 2016. The large Eurobell wall box is where you would connect. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Solved: we were not told we would need a Virgin media specific wall socket. Don’t plug the power cable into a plug socket yet. SpeedI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. We would like to show you a description here but the site won’t allow us. Switched On Families. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. Image below of the Virgin Media PSU Plug that connects to the coax. The RJ11 sockets will be redundant. Getting Connected with Virgin Media is easy when you have a wall socket. You can also check for a loose cable as not all properties have a socket. My Virgin Media App. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Manage Your Account. Account - Mobile. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. 3 Kudos Reply. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. My Virgin Media App. Most. Apply a gentle force to begin with, turning anti-clockwise. Hi. I cannot find a Virgin wall socket within my flat. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Plug into the Hub. 03. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Available with M50 broadband or faster. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. Re: No Wall Socket for Quickstart. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin. The cable could be hidden within, or behind, furniture. Stream from Virgin Media. Get more from your Virgin Media setup. Indeed, I just took further photos which may help illustrating. It probably goes into another room in the house. The box and cables may have been removed by the previous occupiers. Can I use one of three splitter cables? The middle one is labelled Virgin media. This video will show you how to install a Virgin Media extension cable. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Now to my Issue: I opted for the self-installation ki. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. com Sometimes there is no wall box, just a trailing cable. No Virgin Media socket Go to solution. Any help please?Push the white cable (from the old Hub) into the back of the new Hub. on 25-09-2022 15:41. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Account - Mobile. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Connect the Hub’s power cable with the blue tab. 5. See full list on itblogpros. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. 1 [or 192. I will pop you a PM across now, please keep an eye. I was told when purchasing the broadband package that fibre was available here. Account - Mobile. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Hello Virgin Media, we moved into a new house. I cannot find a Virgin wall socket within my flat. @Briannahsarah wrote: Here is a photo. both appear. 01K;I've just moved into a new property and received my Virgin Quick Setup kit. I can only find the TV socket. Also tried the Ethernet, not. Received the kit and was excited to set up until I realised you need an ethernet wall socket. Hi Graham. Kit arrived today…no wall box so unable to install. We would like to show you a description here but the site won’t allow us. Register today and see the benefits for yourself. This includes: The Stream box. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. No, the ethernet cable is for a wired device if you have one. Regards. on 20-08-2022 22:47. Now to my Issue: I opted for the self-installation ki. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I’ve tried calling but the people I’m connected to keep hanging up. But I have no Virgin Media Wall socket in my house. Push the white cable with the black label into the Hub. We have a virgin media wall socket with an - 4353656 - 2. I received a box to quick start with VM but there is no wall socket in my flat. Not able to set up my broadband. Sorry to hear you don't have a VM wall socket. Wall socket. We would like to show you a description here but the site won’t allow us. (My photo is too big for - 5104888. Delivery 7 days a week. 01-02-2023 10:59 - edited 01-02-2023 11:00. Account - Cable. The cable could be hidden within, or behind, furniture. Awful first impressions of Virgin Media. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. The other is marked TV, & this is used for TV & Broadband. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. on 17-12-2022 10:39. Is there likey to be any problem with this, such as degraded of weaker quality or speed. Options. A Virgin Media. 84K; Tudor. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. But there are 2 wires leading which can be plugged in the hub. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 0 Kudos. Step 4. We have a virgin media wall socket with an - 4353656 - 2. We all know and love the internet and TV services that can enter our homes through entry points. Hello sophieboulter1. . • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. SpeedHi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Hi VM team, We moved today to our new house. Switched. on 31-12-2021 10:47. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. 8 KB Views: 54. These enter my house via an air brick/vent very close to. Hi, Same problem here. how do I get an engineer out to resolve?. I'm a Very Insightful Person, I'm here to. The cable on the right looks like is for a Freeview TV antenna. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Placed an order and the lady said we were eligible for quick start self installation. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Now none of my internal phone sockets. Stay safe online. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. 1) remove the attenuator from the existing cable, plug it into back of hub. I was happy and my kids were waiting for internet but unfortunately no wall socket. . Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. . Virgin Fibre Areas only. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. 3 minutes ago. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Mark as New; Bookmark this message; Subscribe to this message; Mute;. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. . Further exclusions & legal stuff apply. Manage Your Account. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayI have broadband kit arriving on the 29th Dec, but no Virgin socket. Is it necessary to plug the cable to socket for having wifi, if so what can I. Just joined Options. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Networking and WiFi. 1. Just moved in to new (rental) flat. QuickStart, set up and connections. The cable could be hidden within, or behind, furniture. 1. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. Thank you. My Virgin Media App. The hub got delivered on time as promised. There is one Ethernet connection point and socket with a circle on the wall. . The wall socket has a thick plug bit. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. Can someone come and set it up? 0 Kudos Reply. Gradually increase the force until the. Please help - 5208212. Options. 4 weeks ago. on 03-08-2020 18:05. You need to go outside and locate the brown or grey omnibox on the wall. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to. Reply. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute;. 0. Was told that an engineer would come out, look at the sockets and do the switchover. Booking an engineer is easy with Virgin Media. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Is here anyone from the Virgin Media team who can get - 5378662No wall socket but wire from underneath floorboards. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. There is no fibre socket in this house. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. Could anyone from the VM - 5395560. Phone. Landline connected to wall socket has been down for over 24hrs. Tuning in. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. both appear. 1 ACCEPTED SOLUTION. Options. Checked every room in the new house but there were none. Even sitting in the room above the router, the WiFi was dreadful. We would like to show you a description here but the site won’t allow us. 388. Had arranged self-install as per suggestion from VM. BUT!! It appears they also installed one loose male coaxial cable in the living room. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Manage Your Account. Learn more. If you’re using a splitter, make sure that’s firmly connected too. Just a open reach socket. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. on 14-10-2022 10:22. But I. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. The cable could be hidden within, or behind, furniture. Check outside for the omnibox (brown or grey) and trace the cables to the inside. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. 194. Browse. The only things visible inside the house are: a openreach Master socket 5. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. An Ethernet cable – The. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. Got my package today and there is an isolated cabled with it but I don't have the wall socket. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. TV, FM and DAB combinations available. No wall socket. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. I’m annoyed because I actually had a virgin sales person in my house. Virgin Media; My Virgin Media; Shop;. I'm sorry to hear about the missing wall socket. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. A power adaptor to plug into the Stream box and a power socket at the wall. Virgin Media; My Virgin Media; Shop;. No virgin media wall socket in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; How to connect to fibre optic wifi ? in QuickStart, set up. Connect the cable adaptor to the black banded end of the 3m isolator cable. QuickStart, set up and connections. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Back a step. It has two outputs on the left of the wall box. Could an engineer be arranged to install please as my account is due to go live today. Any help much appreciated, could a mod please help? 0 Kudos Reply. I have 2 black sky looking cables but that is it. I have received my quick start-up kit. Hi. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. . Browse Virgin Media Virgin Media Community. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . I am so sorry to hear that you seem to be missing a wall socket in the home. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. As you can see in the photos, the phone point is far. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. The power light will start to flash. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. Options. Phone. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. Options. I was never asked if I had a wall box. virgin media internal wall box. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Call the pre-installation and delivery team on 0800 052 1734. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Hi, Same problem here.